Analysis and optimization of business processes in university alliances' service catalogue
Tutor/a - Director/a
Estudiant
Shiravand, Afrooz
Tipus de document
Projecte Final de Màster Oficial
Data
2024
rights
Accés obert
Editorial
Universitat Politècnica de Catalunya
Titulacions
UPCommons
Resum
In recent years, university alliances have emerged as centers for collaboration and knowledge exchange among universities. Considering their significance, it is essential to analyze and optimize business processes for their acceleration services. This thesis is about optimizing acceleration services on the Agora platform which is a digital platform developed to promote collaboration among university alliances. The platform's acceleration services face challenges in effectively supporting collaborative research and innovation. This research applies the Business Process Model and Notation (BPMN) to analyze, model, and improve these processes using tools like Diagrams.net and Sketch Miner. It provides a detailed description and evaluation of acceleration services such as R&I collaboration, Research Infrastructure, inquiries about Metacampus and Digital Campus, Course catalogue, Language tandems, and Open experts services in the Agora platform. The important goal of this research is to improve these business processes by automating their tasks through the best tool to make them more simple and efficient, improve the user experience, and manager's satisfaction to enhance collaboration and operational performance. As a result, by optimizing these processes, the platform can enhance collaboration and innovation across universities. Although this research is focused on the Agora platform, the methods and findings could be useful for similar platforms. Some limitations, such as BPMN's ability to model all process details and the tools used, are also discussed and mentioned as areas for future improvement.
